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About the role
Key responsibilities & impact- Own browse, quote, and book end-to-end as we expand into new supplier categories, including lodging and cruise
- Diagnose why advisors aren't adopting today's integrations and fix the UX issues holding them back, so more booking volume flows through Tern
- Design how supplier discovery and quoting work inside Tern's agentic AI by establishing the patterns for browsing and quoting via Chat
- Talk to advisors regularly and bring their real workflows (and their reasons for sticking with supplier portals) into the product
- Partner tightly with the integrations PM and engineers to scope what's technically possible against partner APIs, and sequence toward shippable versions
- Help shape how design works at Tern as the team scales: critique, systems, rituals, and future hires
Requirements
What you’ll need- 0→1 product design on complex surfaces: You've shipped meaningful product end-to-end in a startup or fast-moving environment, including new products from scratch, not just iterations on mature flows
- Designs around real constraints: You navigate UX, technical, and business tradeoffs, and you can design a great experience inside the limits of legacy UX and third-party APIs. You know when to push for the ideal and when to ship to learn.
- Strong product instincts + velocity: You move quickly and pragmatically, juggling multiple projects at different stages, and you ship value without waiting for perfect inputs
- Thrives in ambiguity and owns outcomes: You take initiative, seek clarity, and bring users' voices into the work yourself
- Energized by AI-enabled workflows: You’re constantly pushing the depth and breadth of your impact by experimenting with and adopting new tooling in your design process
- Bonus points: Experience designing integrations, marketplace, or booking/quoting tools
- Bonus points: Experience in travel tech, or another domain with messy third-party data and supplier/partner APIs
- Bonus points: Hands-on curiosity about how LLMs and agentic AI change product experiences
Benefits
Comp & perks- Competitive salary
- Equity offers
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
product designUX designAPI integrationAI-enabled workflowsbooking toolsquoting toolsmarketplace designprototypinguser experience optimizationagile methodologies
Soft Skills
initiativeadaptabilitycommunicationproblem-solvingcollaborationuser advocacyproject managementcritical thinkingcreativitytime management