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Tenthpin

IT Support Engineer

Tenthpin

IT Support Engineer providing high quality 1st and 2nd line support for a remote user base at Tenthpin. Collaborating and resolving issues related to Microsoft 365 and Windows environments.

Posted 8/1/2026full-timeRemote • 🇵🇱 PolandMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing IT support for Microsoft 365 applications and Windows 11 OS, with a strong focus on problem-solving and effective communication. Proficient in managing remote desktop environments and utilizing automation tools for efficient issue resolution.

Highest-signal resume keywords
Microsoft 365 AdministrationWindows 11 SupportProblem-Solving SkillsPowerShell ScriptingJira Service Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Microsoft 365 ApplicationsWindows 11 OSMicrosoft IntuneRemote SupportTroubleshootingAutomation ToolsScripting Languages
Soft Skills
Excellent CommunicationInterpersonal AbilitiesAnalytical Skills
Tools & Technologies
Jira Service ManagementMicrosoft TeamsEmail Collaboration Tools
Industry Keywords
IT SupportRemote Desktop ManagementProblem Management

About the role

Key responsibilities & impact
  • Act as the first point of contact for all incoming IT support requests via Jira Service Management
  • Provide remote support for end user issues related to Microsoft 365 applications, Windows 11 OS, Email, Teams, and collaboration tools
  • Guide users through fixes and provide clear communication on ticket progress
  • Troubleshoot complex issues related to Microsoft Intune and Microsoft 365 administrative tasks
  • Escalate issues to senior technical Colleagues, when required
  • Contribute to problem management by identifying recurring issues and proposing permanent fixes

Requirements

What you’ll need
  • Minimum of 5 years of experience in similar role(s)
  • Experience managing M365 and Windows desktop in a remote Company
  • Excellent problem-solving and analytical skills
  • Strong English written, and spoken communication along with interpersonal abilities
  • Experience with automation tools and scripting languages (e.g., PowerShell)

Benefits

Comp & perks
  • Competitive salary and benefits package
  • Professional growth and development opportunities