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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT support, particularly with Microsoft 365 applications and Windows 11 OS, while ensuring compliance with IT policies and security standards. Proficient in troubleshooting, incident management, and providing clear communication to end users.
Highest-signal resume keywords
Microsoft 365 AdministrationWindows 11 OS SupportIncident ManagementProblem-Solving SkillsPowerShell Scripting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Microsoft 365 ApplicationsWindows System TroubleshootingHardware TroubleshootingIncident Logging and TriageDevice EnrolmentEndpoint ConfigurationAutomation ToolsService Request ManagementCollaboration ToolsUser Setup and Permissions
Soft Skills
Analytical SkillsInterpersonal AbilitiesCommunication Skills
Tools & Technologies
Jira Service ManagementMicrosoft IntuneWindows Autopilot
Industry Keywords
IT SupportRemote SupportSLA ComplianceIT PoliciesSecurity Standards
About the role
Key responsibilities & impact- Act as the first point of contact for all incoming IT support requests via Jira Service Management
- Log, triage, and prioritise incidents and service requests according to SLAs
- Provide remote support for end user issues related to:
- Microsoft 365 applications (Teams, Outlook, Word, Excel, SharePoint etc.)
- Windows 11 OS
- Email, Teams, and collaboration tools
- Hardware troubleshooting (laptops, peripherals, mobile devices)
- Guide users through fixes and provide clear communication on ticket progress
- Troubleshoot more complex issues related to:
- Microsoft Intune (device enrolment, compliance, policies, app deployments, Windows Autopilot)
- Microsoft 365 administrative tasks (user setups, permissions, license assignments)
- Windows system troubleshooting and endpoint configuration
- Escalate issues to senior technical Colleagues, when required and collaborate on resolution
- Contribute to problem management by identifying recurring issues and proposing permanent fixes
- Ensure compliance with IT policies, security standards, and best practices
- Collaborate with IT team members to support enterprise SaaS applications and services
Requirements
What you’ll need- Minimum of 5 years of experience in similar role(s)
- Experience managing M365 and Windows desktop in a remote Company
- Excellent problem-solving and analytical skills
- Strong English written, and spoken communication along with interpersonal abilities
- Experience with automation tools and scripting languages (e.g., PowerShell)
Benefits
Comp & perks- Competitive salary
- Professional development opportunities