Senior Solutions Engineer

TensorWave

Senior Solutions Engineer resolving complex customer technical issues in high-performance AI environments. Collaborating closely with operations and engineering teams for seamless solutions.

Posted 7/28/2026full-timeRemote • Nevada • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Infrastructure Engineering and Platform Engineering with a focus on high-performance computing and large-scale AI stacks. Proficient in Kubernetes, AI/GPU infrastructure, and Linux, with strong capabilities in problem-solving, customer engagement, and technical communication.

Highest-signal resume keywords

Kubernetes ExpertAI/GPU Infrastructure SpecialistNetwork PathologistLinux Power UserBuilder Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Kubernetes AdministrationGPU Workload OrchestrationPython ProgrammingAnsible AutomationKernel NetworkingDebugging at OS LayerRDMA/RoCEv2SRIOVBGPCustom Diagnostic Tool Development

Soft Skills

Executive CommunicationActive CollaborationProblem SolvingCustomer Engagement

Industry Keywords

Infrastructure EngineeringPlatform EngineeringSREHigh-Performance ComputingLarge-Scale AI StacksProduction EnvironmentsSystem Reliability24/7/365 Availability

Tech Stack

Tools & technologies

AnsibleKubernetesLinuxPython

About the role

Key responsibilities & impact

Resolve Complex Escalations: Act as the final authority on issues exceeding GOC scope, utilizing code-level debugging and architectural investigation.
Direct Customer Engagement: Partner with customer technical leads to diagnose production issues, ensuring transparency and rapid resolution through active collaboration.
Iterative Problem Solving: Develop diagnostic scripts and workarounds to maintain customer operations while long-term patches are in development.
Drive Root Cause Analysis: Own end-to-end P1 resolution, partnering with TAMs to deliver clear, actionable post-incident analysis.
Bridge to Engineering: Convert recurring customer pain points into evidence-based feature requests, influencing product roadmap to resolve systemic failures.
Build Scalable Knowledge: Document non-obvious platform behaviors and refine GOC runbooks, ensuring institutional knowledge grows with every incident.

Requirements

What you’ll need

5–9 years in Infrastructure Engineering, Platform Engineering, or SRE, with a specific focus on high-performance computing or large-scale AI stacks. Proven track record of managing complex production environments where system reliability is mission-critical.
Kubernetes Expert: Deep experience in cluster administration and scheduler internals; comfortable reading/modifying controller code.
AI/GPU Infrastructure Specialist: Proficient in orchestrating GPU workloads and diagnosing training job failures using ROCm or CUDA.
Network Pathologist: Skilled in RDMA/RoCEv2, SRIOV, and BGP; capable of interpreting switch telemetry to identify silent packet drops.
Linux Power User: Expert in kernel networking, hugepages, and cgroups; able to debug at the OS layer when applications are silent.
Builder Mindset: Proficient in Python and Ansible; capable of writing custom diagnostic tools to automate remediation.
Executive Communicator: Strong technical rigor when presenting findings to VPs of Engineering, maintaining trust while delivering difficult updates.
Prior experience in a customer-facing engineering role (e.g., Solutions Engineering, Technical Support Engineering).
Experience in high-uptime environments where 24/7/365 availability is required.

Benefits

Comp & perks

Stock Options
100% paid Medical, Dental, and Vision insurance for Employees
Company Health Savings Account Contributions
100% paid Short Term and Long Term Disability Insurance for Employees
Life and Voluntary Supplemental Insurance Options
Other Insurance Options, such as Pet & Legal Insurance
Various Supplementary Health Benefits, such as discounted Virtual Healthcare Appointments and Serious Illness Support
Flexible Spending Account
401(k)
Employee Assistance Program
Flexible PTO
Paid Holidays
Parental Leave
Other In-Office Perks