Job Level
JuniorMid-Level
Tech Stack
CloudMacOSSpring
About the role
- Provide hands-on and remote support to employees for technical issues related to laptops, software, connectivity, and general IT operations.
- Set up and maintain user devices including laptops, mobile devices, and peripherals for both onsite and remote employees.
- Support the onboarding and offboarding process by managing user accounts and access to tools such as Google Workspace, Slack, Zoom, and internal systems.
- Assist with the procurement, inventory, and lifecycle management of IT assets and hardware.
- Help administer and support company-wide SaaS tools and internal systems, ensuring access controls and compliance with IT policies.
- Maintain and update internal documentation including device tracking, system configurations, and user guides.
- Collaborate with the IT Manager to improve system performance, support security initiatives, and implement process improvements.
- Troubleshoot network issues, assist with office IT setups (e.g., WiFi, printers, A/V systems), and ensure a consistent and secure hybrid IT environment.
- Ensure all endpoints meet company security standards, including patching, encryption, and endpoint protection.
- Deliver exceptional customer service to internal teams with a friendly, solutions-oriented mindset.
Requirements
- 2+ years of experience in IT support, help desk, or technical support roles, ideally in a startup or fast-paced environment.
- Proficiency with macOS and Windows operating systems.
- Familiarity with Google Workspace administration and common workplace tools (Slack, Zoom, MDM platforms like Kandji, etc.).
- Basic understanding of IT security principles and practices.
- Excellent communication skills and a strong sense of ownership and accountability.
- Ability to prioritize and manage multiple tasks independently in a hybrid setting.
- Strong documentation habits and attention to operational details.
- Experience supporting SOC 2 or ISO 27001 compliance environments. (preferred)