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About the role
Key responsibilities & impact- Execute warranty management processes including claim data analysis, debit management, contract review, part return analysis and lessons learned implementation for ride performance business accounts.
- Lead cross-functional team members in the effective and timely execution of core processes to reduce and warranty claims by improving products and processes.
- Serve as subject matter expert for warranty-related matters.
- Support development of initiatives for satisfactory compliance and continual improvement of CQI – 14 requirements.
- Work with global warranty data analytics team to ensure the acquisition, analysis, and management of warranty claim data.
- Analyze warranty data.
- Identify contributors to warranty claims.
- Review data with cross-functional team members to address findings from claim data analysis.
- Manage items to timely closure and statistically validate the effectiveness of countermeasures.
- Prepare analyses and reporting outs for stakeholders.
- Serve as lead warranty contact for warranty debits.
- Obtain, screen, and provide disposition of warranty debits.
- Lead resolution of debit discrepancies.
- Communicate pending debits to accounting and quality departments and plant management.
- Reconcile debits for accuracy.
- Track debits against claim and part analysis for accuracy.
- Manage warranty part return process.
- Coordinate retrieval of warranty parts from the field.
- Ensure parts are timely analyzed.
- Establish and lead reviews to address findings from analyses.
- Manage all items to timely closure and statistically validate countermeasures.
- Report outs as needed for internal and customer consumption.
- Assist in contract review process for establishing warranty terms and conditions.
- Provide past data and lessons learned to assist in disposition of proposed customer warranty terms and conditions.
- Lead the establishment of technical factors for assigned customer portfolio.
- Continually monitor performance and corrective actions to continually mitigate liabilities and reduce technical factors.
- Ensure lessons are captured in controlled documents.
- Participate in design reviews for all pertinent programs.
Requirements
What you’ll need- Bachelor’s degree in Mechanical, Industrial, or Automotive Engineering
- Four (4) years of experience as Quality Engineer or Warranty Engineer
- Required experience must have been in the automotive or auto parts manufacturing industry
Benefits
Comp & perks- Up to 10% domestic and international travel
- May partial telecommute 1-2 days per week
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Data AnalysisStatistical ValidationContract ReviewDebits ManagementWarranty Part Return ProcessTechnical Factors EstablishmentPerformance MonitoringLessons Learned ImplementationProblem ResolutionAutomotive Quality Engineering
Soft Skills
CommunicationCollaborationLeadershipProblem-SolvingStakeholder Engagement