Conversation Designer – Voice AI Agents

TENIOS GmbH

Conversation Designer für Voice-AI-Agenten bei TENIOS, einem lizenzierten Cloud-Communications-Anbieter. Aufbau, Optimierung und KPI-Steuerung von Kundenagenten für deutsche und internationale Märkte.

Posted 8/20/2026full-timeCologne • 🇩🇪 GermanyMid-LevelSenior💰 €52,000 - €70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing Voice AI agent projects, including gathering customer requirements, creating process documentation, and configuring no-code solutions. Proficient in analyzing call data and KPIs to drive improvements and ensure successful project outcomes.

Highest-signal resume keywords

Voice AI Agent DevelopmentNo-Code/Low-Code SolutionsCustomer Requirements GatheringData Analysis and Metrics ManagementGerman Language Proficiency (C2)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Voice AI AgentsBusiness Process DocumentationProcess DiagramsCRM/API IntegrationsConversational LogicFunnel AnalysisTest Call ExecutionKPI MonitoringAutomation IdentificationClient-Facing Experience

Soft Skills

Hands-On MentalityProblem-SolvingCommunication SkillsPresentation SkillsCustomer Management

Tools & Technologies

MetabasePower BITableauNo-Code PlatformsBI Tools

Industry Keywords

Contact Center AutomationTelecommunicationsDACH RegionCall RecordingsConversation Transcripts

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Own Voice AI agent projects from start to finish
Conduct discovery meetings with new customers in the DACH region and international markets
Understand contact center processes and identify automation opportunities
Gather customer requirements and translate them into concrete specifications
Create process diagrams and target call flows
Write business process documentation and client-facing agent descriptions
Prepare discovery question sets and follow-ups
Present findings, options, and recommendations to customers
Build and iterate Voice AI agents on a no-code platform
Configure CRM/API integrations and complex logic together with the integrations and development team
Test agents, perform test calls, and refine wording and logic
Monitor business KPIs such as conversion rate, call duration, goal completion, and escalation rate
Analyze agent flows as funnels and identify drop-off points
Analyze call recordings and transcripts to understand real caller behavior
Propose changes and drive their implementation
Support POC and production projects and ensure KPIs are met
Take over existing German and international customers and manage ongoing projects

Requirements

What you’ll need

German at C2 level (native or equivalent)
English skills sufficient to conduct client meetings independently
Practical experience independently building no-code/low-code solutions such as bots, automations, and flows
Experience gathering requirements from business customers and translating them into specifications
Confident handling of data, metrics, funnels, and before-and-after comparisons
Direct customer-facing experience
Hands-on mentality: identify issues, propose changes, and follow through to implementation
Experience with Voice AI agents, chatbots, or contact center automation is a plus
Understanding of conversational logic — intents, fallbacks, and routing — is desirable
Experience with BI tools such as Metabase, Power BI, or Tableau is a plus
Experience with call recordings or conversation transcripts is desirable
Background in telecommunications or contact centers is a plus

Benefits

Comp & perks

Hybrid work model with location in Cologne
An international B2B technology environment working with customers across various European markets
Daily work with cutting-edge AI solutions and digital tools
An international, highly productive team with fast decision-making processes and a tangible impact on company growth