Call Center Representative

TEKsystems

Remote customer service representative supporting healthcare enrollment inquiries for TEKsystems. Resolving billing, claims, and account concerns in a high-volume contact center.

Posted 8/25/2026contractRemote • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $18 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities, effective communication skills, and the ability to manage time efficiently in a high-volume contact center environment. Proficient in accurately documenting customer interactions and ensuring compliance with company policies.

Highest-signal resume keywords

Customer Service ExperienceStrong Verbal Communication SkillsAttention to DetailProblem-Solving SkillsData Entry Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryCustomer Interaction DocumentationConflict ResolutionIssue Research and ResolutionPerformance Metrics Management

Soft Skills

Interpersonal SkillsOrganizational AbilitiesTime ManagementIndependent Work

Tools & Technologies

Microsoft OutlookData Entry SystemsComputer Applications

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Call CenterCustomer ServiceHealthcare Customer ServiceContact CenterCompliance

About the role

Key responsibilities & impact

Respond to inbound and/or outbound customer inquiries via phone and other communication channels
Resolve customer concerns related to services, billing, claims, and account information
Research issues, identify appropriate solutions, and provide accurate follow-up as needed
Escalate complex or unresolved issues to the appropriate department
Maintain detailed and accurate records of customer interactions, inquiries, and actions taken
Ensure compliance with company policies, procedures, and quality standards
Meet established productivity, service, and performance metrics
Support a high-volume contact center during a critical enrollment period

Requirements

What you’ll need

High school diploma or GED preferred
0-2 years of customer service, call center, or related experience
Strong verbal and written communication skills
Excellent customer service and interpersonal skills
Strong attention to detail and organizational abilities
Ability to work independently and effectively manage time in a fast-paced environment
Experience with Microsoft Outlook, data entry systems, and other computer applications
Ability to accurately document customer interactions and maintain confidentiality
Previous call center, healthcare customer service, or contact center experience preferred
Strong problem-solving and conflict resolution skills preferred
Ability to navigate multiple systems while maintaining a positive customer experience preferred
Camera participation required during training
Availability to work within operating hours of 7:00 AM to 8:00 PM, seven days per week
Rotating evening and weekend schedules may be required

Benefits

Comp & perks

Approximately 7 weeks of paid virtual training
Comprehensive training and ongoing support
Growth and development opportunities
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Fully remote work environment