FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Bilingual, Spanish Customer Service Representative
TEKsystemsBilingual Spanish customer service representative supporting healthcare and insurance customers for TEKsystems. Handling calls, chats, account assistance, eligibility verification, and problem resolution remotely.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates high-level customer service and support capabilities, with expertise in healthcare and insurance knowledge. Proficient in Microsoft Office and adept at following regulated communication guidelines while managing customer inquiries effectively.
Highest-signal resume keywords
Customer Service ExperienceCall Center ExperienceBilingual in SpanishHealthcare KnowledgeMicrosoft Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportTroubleshootingAccount ManagementDocument UploadingDatabase Input
Soft Skills
Problem SolvingAdaptabilityCommunicationCreativityInterpersonal Skills
Tools & Technologies
Microsoft OfficeInternet Familiarization Assessment
Certifications & Qualifications
Required Exams for Training and Certifications
Industry Keywords
HealthcareInsuranceRegulated Communication GuidelinesDefined Procedures and PoliciesCustomer Experience
About the role
Key responsibilities & impact- Deliver the highest level of customer service experience
- Answer customer calls and online chat inquiries
- Reset passwords and assist with account creation
- Upload documents and answer general questions
- Help customers manage their accounts
- Verify eligibility for coverages and review healthcare options
- Troubleshoot, assess, and resolve customer problems in a timely manner
- Find creative solutions to consumer problems
- Maintain expertise in company products and policies
- Adapt to changing project and program updates
- Demonstrate corporate values consistently
- Follow regulated communication guidelines across all channels
- Interpret and follow defined procedures and policies
- Input customer information into a database
- Perform various administrative duties as assigned
Requirements
What you’ll need- High-level customer service and call center experience preferred; professional retail/food service backgrounds considered
- High-level food service/retail background required
- Recent work history with no large gaps in tenure or recent history
- Bilingual in Spanish
- Customer service and customer support experience
- Call center and inbound calls experience
- Healthcare and insurance knowledge
- Microsoft Office proficiency
- Ability to troubleshoot equipment while working from home
- Internet Familiarization Assessment required
- Extensive self-study, training, and testing required
- Must pass required exams for training and certifications
- Ability to adhere to regulated communication guidelines
- Ability to interpret and follow defined procedures and policies
Benefits
Comp & perks- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)