Open Enrollment Specialist

TEKsystems

Remote Open Enrollment Specialist supporting participants with health, welfare, retirement, and insurance benefit inquiries. Managing cases and account updates for TEKsystems’ clients.

Posted 8/25/2026contractRemote • 🇺🇸 United StatesMid-LevelSenior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Health and Welfare benefit enrollment and client plan provisions while providing high-quality, proactive service to participants. Capable of managing inquiries end to end and ensuring optimal participant experiences through effective communication and case management.

Highest-signal resume keywords

Health And Welfare Benefit EnrollmentClient Plan ProvisionsCase Management SystemStrong Communication SkillsCritical Thinking Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Health And Welfare Benefit EnrollmentCase Management System

Soft Skills

Strong Communication SkillsCritical Thinking SkillsAbility To MultitaskAbility To Convey OwnershipAbility To Work Independently

Industry Keywords

Participant ExperienceConcierge Service ModelInbound InquiriesStatus UpdatesConference Calls

About the role

Key responsibilities & impact

Demonstrate detailed knowledge of clients’ plan provisions and Health and Welfare benefit enrollment
Assist participants in a concierge service model, addressing most inquiries end to end
Provide high-quality, proactive service and complete inbound inquiries in a timely manner
Keep participants proactively apprised of status throughout the process
Ensure an optimal participant experience in handling inquiries end to end
Manage open and new cases daily
Interact with employees, retirement providers, insurance companies, and/or client services through conference calls
Document and accurately update participant account information in the case management system

Requirements

What you’ll need

Detailed knowledge of clients’ plan provisions and Health and Welfare benefit enrollment
Critical thinking skills
Strong communication skills
Ability to multitask
Ability to convey ownership
Ability to work independently and in a team environment
Availability from 8:00 AM–9:00 PM EST, Monday through Friday, with shift scheduled within that timeframe
Possibility of working one Saturday during the contract period
Ability to work the full training period with no time off allowed during training

Benefits

Comp & perks

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Equipment provided