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Open Enrollment Specialist
TEKsystemsRemote enrollment specialist guiding participants through health and welfare benefit enrollment for TEKsystems. Managing cases, resolving inquiries, and coordinating with providers and client services.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Health and Welfare benefit enrollment and client plan provisions while providing high-quality, proactive service to participants. Capable of managing inquiries end to end, ensuring optimal participant experiences through effective communication and documentation.
Highest-signal resume keywords
Health And Welfare Benefit EnrollmentClient Plan ProvisionsCase Management SystemStrong Communication SkillsCritical Thinking Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Health And Welfare Benefit EnrollmentCase Management SystemDocumenting Participant Account Information
Soft Skills
Strong Communication SkillsCritical Thinking SkillsAbility To Multi-TaskAbility To Convey OwnershipAbility To Work Independently And In A Team Environment
About the role
Key responsibilities & impact- Demonstrate detailed knowledge of clients’ plan provisions and Health and Welfare benefit enrollment
- Assist participants using a concierge service model and address inquiries end to end
- Provide high-quality, proactive service and complete inbound inquiries in a timely manner
- Keep participants apprised of status throughout the process
- Ensure an optimal participant experience in handling inquiries end to end
- Manage daily open and new cases
- Interact with employees, retirement providers, insurance companies, and client services through conference calls
- Document and update participant account information in the case management system
Requirements
What you’ll need- Detailed knowledge of clients’ plan provisions and Health and Welfare benefit enrollment
- Critical thinking skills
- Strong communication skills
- Ability to multi-task
- Ability to convey ownership
- Ability to work independently and in a team environment
- Availability Monday–Friday within 8:00 AM–9:00 PM EST
- Possibility of working one Saturday during the contract period (October 31)
- No time off allowed during training
- Ability to document and update participant account information accurately and timely in the case management system
Benefits
Comp & perks- Remote work
- Equipment provided
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)