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TEKsystems

Customer Service Representative

TEKsystems

Member Support Representative assisting financial-services members with accounts, cards, loans, savings, and retirement planning. Providing clear guidance and tailored solutions in a 24/7 contact center.

Posted 8/25/2026contractNorfolk • Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $22 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills and the ability to simplify complex financial products for members. Capable of building lasting relationships while providing empathetic support in a fast-paced environment.

Highest-signal resume keywords
Strong Communication SkillsEmpathyAdaptabilityCustomer Relationship BuildingGrowth Mindset

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
EmpathyCuriosityPassion for Helping People
Industry Keywords
Financial ProductsAccount ManagementLoan AssistanceSavings PlanningRetirement Planning

About the role

Key responsibilities & impact
  • Serve as the first point of contact, delivering support with empathy, clarity, and confidence
  • Simplify complex financial products and services into clear, easy-to-understand guidance
  • Navigate multiple systems while staying fully present in each conversation
  • Assist members with accounts, cards, loans, savings, and retirement planning
  • Identify opportunities to offer appropriate solutions, help members achieve their goals, and build lasting relationships

Requirements

What you’ll need
  • Strong communication skills and a genuine passion for helping people
  • Ability to adapt in a fast-paced environment where every interaction is unique
  • Curiosity and a growth mindset
  • No prior experience needed; training and support are provided

Benefits

Comp & perks
  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)