Call Center Representative

TEKsystems

Remote Contact Center Representative supporting Colorado residents with healthcare benefits, claims, and account issues. Handling inbound calls and documenting resolutions in Salesforce.

Posted 8/23/2026contractRemote • Colorado • 🇺🇸 United StatesMid-LevelSenior💰 $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities with over 4.5 years of experience in call center environments, emphasizing empathy, communication, and attention to detail. Proficient in using Salesforce for documentation and customer interaction management.

Highest-signal resume keywords

Call Center ExperienceSalesforce ProficiencyCustomer Service SkillsEmotional IntelligenceAttention to Detail

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

CRM SystemsDocumentation SkillsTroubleshootingAccount Management

Soft Skills

EmpathyPatienceActive ListeningCommunication Skills

Tools & Technologies

Salesforce

Industry Keywords

Customer ServiceInbound CallsClaims AssistanceAccount RegistrationPayment Inquiries

About the role

Key responsibilities & impact

Handle approximately 25–40 inbound calls per day
Assist customers with claims, benefits, account registration, and payment inquiries
Guide users through online portals, mobile applications, and document uploads
Provide compassionate support during sensitive and emotional situations
Verify caller information and accurately document interactions in Salesforce
Troubleshoot account access and basic technical issues
Partner with internal teams to ensure complete and accurate resolution of customer concerns
Complete approximately two weeks of Monday–Friday training

Requirements

What you’ll need

4.5+ years of call center or phone-based customer service experience
Strong empathy, patience, and emotional intelligence
Excellent communication and active listening skills
Ability to handle complex or lengthy customer interactions
Strong attention to detail and documentation skills
Experience with CRM systems (Salesforce preferred)
Comfortable navigating multiple systems and troubleshooting basic technical issues
Colorado residency required, within 100 miles of Denver
In-person equipment pickup in downtown Denver required on the first day
Quiet, professional home workspace required
Wired internet connection required

Benefits

Comp & perks

Weekly pay
Equipment provided
Paid training
Opportunity for contract extension
Supportive, mission-driven team environment
Medical, dental & vision
Critical Illness, Accident, and Hospital coverage
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Voluntary Life & AD&D insurance for employee and dependents
Short- and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)