Client Service Agent

TEKsystems

Client Service Specialist supporting small-business insurance customers for TEKsystems. Handling inbound calls, policy questions, applications, and lead documentation in a hybrid Des Moines role.

Posted 8/13/2026contractDes Moines • Iowa • 🇺🇸 United StatesMid-LevelSenior💰 $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing inbound customer support with a focus on one-call resolution, while effectively navigating multiple systems and ensuring accurate documentation of customer interactions. Holds an active Property & Casualty license and possesses strong communication, problem-solving, and organizational skills.

Highest-signal resume keywords

Customer Service ExperienceProperty & Casualty LicenseInbound Call HandlingMultitasking Across SystemsStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportDocumentation AccuracyPolicy KnowledgeProblem-SolvingOrganizational Skills

Soft Skills

DependabilityTeam-First Mindset

Certifications & Qualifications

Active Property & Casualty License

Industry Keywords

Call Center ExperienceProperty & Casualty ExperienceCustomer SatisfactionRetentionGrowth

About the role

Key responsibilities & impact

Provide prompt, professional inbound customer support focused on one-call resolution
Handle inbound calls and follow up on online applications
Assist customers with policy questions about coverage, billing, and general clarification
Document customer interactions accurately and enter inbound leads promptly
Navigate multiple systems while multitasking among calls, documentation, and follow-ups
Contribute to customer satisfaction, retention, and growth within a team-focused culture

Requirements

What you’ll need

Customer service or call center experience
Property & casualty experience preferred
Active Property & Casualty license required, specifically general or commercial lines; personal lines licenses are not accepted
Comfort handling inbound calls and working across multiple systems
Strong communication, problem-solving, and organizational skills
Dependability and a team-first mindset

Benefits

Comp & perks

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Equipment provided