Email Customer Service Representative – Night Shift

TEKsystems

Remote email customer service representative supporting Canadian online shoppers for TEKsystems. Resolving inquiries, updating accounts, and handling chat using CRM and internet tools.

Posted 8/13/2026contractRemote • California, Colorado, Connecticut, Florida, Illinois, Massachusetts, Minnesota, Missouri, New Hampshire, New Jersey, New York, North Carolina, Oregon, South Dakota, Texas, Utah, Wisconsin, Wyoming • 🇺🇸 United StatesSeniorLead💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on email and chat support, utilizing CRM software and problem-solving abilities to resolve customer inquiries effectively. Proficient in maintaining accurate customer records and recommending process improvements to enhance service delivery.

Highest-signal resume keywords

Customer Service ExperienceCRM Software ProficiencyTyping Speed 50+ WPMEmail and Chat SupportProblem-Solving Ability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceData EntryTyping SkillsTechnical ShortcutsInternet NavigationMS WordMS ExcelProcess ImprovementAccount ManagementCustomer Record Maintenance

Soft Skills

Verbal CommunicationWritten CommunicationOrganizational SkillsPersistenceFriendly Demeanor

Tools & Technologies

CRM SoftwareZendeskEmail ProgramsComputer SystemsChat Support Tools

Certifications & Qualifications

High School Diploma/GEDBachelor’s Degree (Preferred)

Industry Keywords

Customer ServiceRetailHigh Tech IndustryInternet IndustryCall-Center Support

About the role

Key responsibilities & impact

Provide services to online shoppers using knowledge of the organization, services, and products
Resolve customer requests, questions, and complaints by analyzing situations and determining appropriate resources
Maintain customer records and update account information
Review support requests and clarify customer complaints
Determine causes of problems and explain the best solutions
Communicate with team members and company personnel to resolve issues
Expedite corrections or adjustments and follow up to ensure resolution
Recognize, document, and alert managers to trends
Recommend process improvements
Provide on-the-job training for new employees
Coordinate with merchant affiliate networks
Extend valued member bonuses in cases of Cash Back denials
Provide customer service primarily by email (90%) and chat (10%)
Support Canada-focused customers

Requirements

What you’ll need

High School Diploma/GED or equivalent required
Bachelor’s Degree or equivalent preferred
Must type 50+ WPM; 55+ WPM nice to have
1–3 years of customer service experience including chat or email
2–3 years of customer service experience preferred
Experience using customer relationship management (CRM) software preferable
Customer service experience in the high tech/internet industry preferred
Working knowledge of computer systems, email programs, and internet navigation
Ability to navigate internet stores/shopping and the internet
Knowledge of technical/keyboard shortcuts such as CTRL+C and CTRL+V
Ability to respond to customer inquiries professionally and accurately
Excellent verbal and written communication skills
Proficient problem-solving ability
Strong word-processing and typing skills
Ability to organize and prioritize multiple tasks
Accuracy with language and numbers
Working knowledge of MS Word and Excel
Persistence, determination, and a firm but friendly manner
Knowledge of customer service, retail, data entry, chat support, Zendesk, and call-center support

Benefits

Comp & perks

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)