Call Center Representative

TEKsystems

Healthcare insurance customer service representative answering Minnesota members’ coverage and enrollment questions for TEKsystems. Researching accounts, documenting interactions, and resolving inquiries in a hybrid St Paul call center role.

Posted 8/11/2026contractST PAUL • Minnesota • 🇺🇸 United StatesMid-LevelSenior💰 $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in healthcare customer service, effectively addressing member inquiries and navigating complex insurance systems while maintaining compliance and high-quality standards. Proven ability to work independently in a remote environment and manage sensitive customer concerns.

Highest-signal resume keywords

Call Center ExperienceHealthcare Customer ServiceStrong Communication SkillsProblem-Solving SkillsActive Listening Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Customer ServiceIndependent WorkTime Management

Tools & Technologies

Multiple Computer Systems

Industry Keywords

Health InsuranceCoverage OptionsPlan AvailabilityCompliance GuidelinesMember Inquiries

About the role

Key responsibilities & impact

Answer incoming calls from health insurance members regarding coverage and plan availability
Explain coverage changes and available options
Research member accounts and accurately document interactions
Resolve member inquiries while maintaining high-quality customer service standards
Follow established policies, procedures, and compliance guidelines
Meet productivity and quality expectations in a fast-paced call center environment
Support members during significant healthcare insurance service area changes
Serve as the primary point of contact for questions about healthcare coverage, plan availability, and enrollment impacts

Requirements

What you’ll need

Previous call center or high-volume customer service experience required
Strong communication, problem-solving, and active listening skills
Comfortable navigating multiple computer systems while assisting customers
Ability to work independently in a remote environment
Must reside in Minnesota
Must be available to report to the local office if business needs require
Reliable internet connection required
Ability to travel to the office if necessary
Healthcare, health insurance, or benefits-related customer service experience preferred
Experience handling sensitive customer concerns and escalations preferred

Benefits

Comp & perks

Two-week paid training program
Medical, dental and vision insurance
Critical illness, accident, and hospital coverage
401(k) retirement plan with pre-tax and Roth post-tax contributions
Life insurance options
Voluntary Life & AD&D for employee and dependents
Short-term and long-term disability coverage
Health Savings Account (HSA)
Transportation benefits
Employee Assistance Program (EAP)
Paid time off and leave benefits, including PTO, vacation or sick leave, where applicable
Additional voluntary benefit options
Remote work opportunity after initial equipment pickup