Bilingual Customer Service Representative

TEKsystems

Bilingual remote representative assisting healthcare customers with accounts, coverage eligibility, calls, and chats. TEKsystems provides business and technology services to enterprise clients.

Posted 8/4/2026contractRemote • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in delivering exceptional customer service, effectively managing accounts, and troubleshooting issues while adhering to company policies and procedures. Bilingual in Spanish, with a strong ability to engage with customers across various communication channels.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceBilingual Spanish AbilityTroubleshooting SkillsProfessionalism

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementPassword ResetDocument UploadDatabase InputProblem DiagnosisWorkflow Process UnderstandingEligibility VerificationAdministrative Duties

Soft Skills

Helpful Customer-Service OrientationCreativity in Problem SolvingProfessional Communication

Tools & Technologies

Work-From-Home Equipment

Certifications & Qualifications

Internet Familiarization AssessmentTraining and Certification Exams

Industry Keywords

Retail BackgroundFood Service BackgroundRegulated Communication Guidelines

About the role

Key responsibilities & impact

Deliver the highest level of customer service experience
Answer customer calls
Reset passwords
Assist with creating accounts
Upload documents
Answer general questions
Engage with customers over the phone and reply to online chat inquiries
Help customers manage their accounts
Verify eligibility for coverages and review healthcare options
Find creative solutions to consumer problems
Diagnose, assess, and resolve problems or issues in a timely manner
Maintain expertise in the company, product, and policies
Complete self-study, training, and testing
Adhere to regulated communication guidelines across all channels
Interpret and follow defined procedures and policies
Input customer information into a database
Perform various administrative duties as assigned

Requirements

What you’ll need

Customer service and call center experience preferred
Professional retail or food service background accepted
High-level food service or retail background required
Recent work history with no large gaps in tenure or recent history
Ability to troubleshoot work-from-home equipment issues
Internet Familiarization Assessment required
Bilingual Spanish ability
Ability to understand and follow workflow processes, policies, and procedures
Ability to provide well-rounded responses to specific questions
Productivity, professionalism, and helpful customer-service orientation
Must pass required training and certification exams
No hire states: Washington, Washington DC, California, Puerto Rico, Hawaii

Benefits

Comp & perks

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)