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Insurance Verification Specialist
TEKsystemsRemote Insurance Verification Specialist helping TEKsystems patients access prescription and medical financial assistance. Verifying insurance, processing applications, and communicating eligibility outcomes.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in insurance verification and patient assistance processes, ensuring compliance with HIPAA regulations while delivering exceptional customer service. Proficient in assessing patient financial information and effectively communicating outcomes to stakeholders.
Highest-signal resume keywords
Insurance Verification ExperienceCall Center Customer Support ExperienceKnowledge of Insurance BenefitsHIPAA Compliance ExperienceExcellent Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Insurance InvestigationsPatient Assistance ApplicationsEligibility AssessmentDocumentation MaintenanceCase Record Management
Soft Skills
Customer Service SkillsEmpathyProfessionalism
Industry Keywords
HIPAA GuidelinesPatient Financial InformationComplex Patient Inquiries
About the role
Key responsibilities & impact- Conduct insurance investigations and verify coverage information
- Review and process patient assistance applications and supporting documentation
- Assess patient financial information and determine eligibility
- Communicate application status and outcomes to patients and healthcare providers
- Deliver high-quality customer service while handling complex patient inquiries
- Maintain accurate documentation and case records
- Ensure compliance with HIPAA and privacy guidelines
Requirements
What you’ll need- 5+ years of insurance verification experience (required)
- 5+ years of call center/customer support experience (required)
- High School Diploma or equivalent
- Strong knowledge of insurance benefits and eligibility verification
- Excellent communication and customer service skills
- Ability to demonstrate empathy and professionalism in challenging situations
- Experience handling sensitive patient information in a HIPAA-compliant environment
- Availability for assigned shifts between 7:00 AM and 7:00 PM CST
- Training availability from 8:00 AM to 4:30 PM CST for approximately 6–10 weeks
- No planned time off during the training period
Benefits
Comp & perks- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)