Healthcare Open Enrollment Specialist

TEKsystems

Healthcare open enrollment specialist handling benefits inquiries for TEKsystems clients. Managing participant cases and coordinating with providers, insurers, and client services.

Posted 8/4/2026contractRemote • Pennsylvania • 🇺🇸 United StatesJuniorMid-Level💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Health and Welfare benefit enrollment and open enrollment processes, ensuring high-quality service and effective communication with participants and stakeholders. Capable of managing multiple cases while providing a proactive and optimal participant experience.

Highest-signal resume keywords

Healthcare Open Enrollment ExperienceHealth And Welfare Benefit EnrollmentRemote Call Center ExperienceCritical Thinking SkillsStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Health And Welfare Benefit EnrollmentOpen Enrollment ExperienceCase ManagementInquiry ResolutionProactive Service

Soft Skills

Critical ThinkingMultitaskingOwnershipTeam CollaborationIndependent Work

Industry Keywords

Concierge Service ModelClient Plan ProvisionsParticipant ExperienceInbound InquiriesConference Calls

About the role

Key responsibilities & impact

Demonstrate detailed knowledge of clients’ plan provisions and Health and Welfare benefit enrollment
Assist participants through a concierge service model, addressing inquiries end to end
Provide high-quality, proactive service and complete inbound inquiries in a timely manner
Keep participants apprised of case status throughout the process
Ensure an optimal participant experience when handling inquiries end to end
Manage open and new cases daily
Interact with employees and participate in conference calls with retirement providers, insurance companies, and/or client services

Requirements

What you’ll need

2 years of healthcare open enrollment experience or related experience
Open enrollment and remote call center experience
Detailed knowledge of client plan provisions and Health and Welfare benefit enrollment
Critical thinking skills
Strong communication skills
Ability to multitask
Ability to convey ownership
Ability to work independently and in a team environment

Benefits

Comp & perks

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)