Open Enrollment Specialist

TEKsystems

Remote healthcare customer service specialist supporting employee benefits enrollment for TEKsystems clients. Managing participant inquiries, cases, and coordination with insurers and retirement providers.

Posted 8/4/2026contractRemote • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Health and Welfare benefit enrollment and client service management, ensuring a high-quality participant experience through effective communication and case management.

Highest-signal resume keywords

Remote Call Center ExperienceOpen Enrollment ExperienceHealthcare ExperienceStrong Communication SkillsCritical Thinking Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

MultitaskingOwnershipTeam CollaborationIndependent Work

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Health and Welfare BenefitsConcierge Service ModelParticipant ExperienceCase ManagementClient Services

About the role

Key responsibilities & impact

Demonstrate detailed knowledge of clients’ plan provisions and Health and Welfare benefit enrollment
Assist participants through a concierge service model, addressing inquiries end to end
Provide proactive, high-quality service and complete inbound inquiries in a timely manner
Keep participants apprised of case status throughout the process
Ensure an optimal participant experience when handling inquiries end to end
Manage open and new cases daily
Interact with employees, retirement providers, insurance companies, and client services
Participate in conference calls with retirement providers, insurance companies, and client services

Requirements

What you’ll need

Previous remote call center experience is a must
Prior open enrollment or healthcare experience is a must
Ability to work remotely in a quiet, distraction-free setting with strong internet
High School Diploma or GED required
Availability to work Monday–Friday, 8am–9pm EST hours
Critical thinking skills
Strong communication skills
Ability to multitask
Ability to convey ownership
Ability to work independently and in a team environment

Benefits

Comp & perks

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)