Insurance Verification Specialist

TEKsystems

Remote Insurance Verification Specialist helping uninsured and underinsured patients navigate assistance programs and coverage eligibility. Processing applications, verifying insurance, assessing finances, and supporting patients and providers by phone.

Posted 8/4/2026contractRemote • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in insurance verification and patient assistance programs, ensuring compliance with HIPAA regulations while delivering exceptional customer service. Proficient in managing multiple systems and maintaining accurate documentation to support patient inquiries and program eligibility assessments.

Highest-signal resume keywords

Insurance Verification ExperienceCall Center ExperienceHIPAA Compliance KnowledgeCustomer Service SkillsAttention To Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Insurance InvestigationsPatient Financial AssessmentApplication ProcessingDocumentation ManagementProgram Eligibility Determination

Soft Skills

Verbal CommunicationWritten CommunicationProblem-Solving AbilitiesEmpathyOrganizational Skills

Industry Keywords

Patient Assistance ProgramsPrivacy RegulationsHealthcare ProvidersInbound Phone InteractionsOutbound Phone Interactions

About the role

Key responsibilities & impact

Review and process patient assistance applications and supporting documentation
Conduct insurance investigations and verify patient coverage details
Assess patient financial information to determine program eligibility
Communicate application outcomes and status updates to patients and healthcare providers
Deliver high-quality customer service through inbound and outbound phone interactions
Respond to patient inquiries regarding coverage, eligibility, and program requirements
Maintain accurate records and documentation in internal systems
Ensure compliance with HIPAA and all applicable privacy regulations
Meet productivity, quality, and service-level expectations

Requirements

What you’ll need

High school diploma or equivalent
5+ years of insurance verification experience
5+ years of call center experience
Strong verbal and written communication skills
Ability to manage multiple systems and prioritize tasks effectively
Excellent attention to detail and organizational skills
Demonstrated ability to handle sensitive patient information confidentially
Strong customer service and problem-solving abilities
High level of empathy and professionalism when assisting patients
Knowledge of HIPAA and applicable privacy regulations

Benefits

Comp & perks

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)