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TEKsystems

Open Enrollment Specialist

TEKsystems

Open Enrollment Specialist supporting U.S. employees with health, retirement, and welfare benefits enrollment for TEKsystems.

Posted 8/4/2026contractRemote • North Carolina • 🇺🇸 United StatesJuniorMid-Level💰 $17 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing employee inquiries related to health, welfare, and retirement benefits while ensuring compliance with HIPAA and data security regulations. Proficient in providing exceptional customer service and support through effective communication and problem-solving skills.

Highest-signal resume keywords
Remote Call Center ExperienceHealthcare ExperienceOpen Enrollment ExperienceHIPAA ComplianceCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Strong CommunicationMultitaskingCustomer Service
Tools & Technologies
Online Enrollment SystemsCase Management Systems
Industry Keywords
Health BenefitsWelfare BenefitsRetirement BenefitsData SecurityConfidentiality

About the role

Key responsibilities & impact
  • Serve as the primary point of contact for employees, retirees, and plan participants regarding health, welfare, retirement, and benefits enrollment inquiries during open enrollment and throughout the plan year.
  • Educate participants on medical, dental, vision, life insurance, disability, retirement, and other employer-sponsored benefit programs using established plan documents and client-specific policies.
  • Respond to inbound phone calls, emails, and case management inquiries in a professional, timely, and customer-focused manner.
  • Resolve participant questions and concerns from initial contact through final resolution, ensuring a seamless end-to-end service experience.
  • Support participants with online enrollment systems by troubleshooting login issues, navigation questions, and enrollment submission challenges.
  • Manage a daily caseload of open participant inquiries, prioritizing tasks to meet established service level agreements and deadlines.
  • Adhere to HIPAA, privacy, data security, and confidentiality requirements when handling sensitive personal, health, and financial information.

Requirements

What you’ll need
  • Minimum 2 years of remote call center experience
  • Healthcare and/or Open Enrollment experience preferred
  • Strong communication, multitasking, and customer service skills
  • Ability to work the stated Monday-Friday business-hour schedule based on business need
  • Compliance with HIPAA, privacy, data security, and confidentiality requirements

Benefits

Comp & perks
  • Equipment provided
  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)