Customer Care Specialist

TEKsystems

Customer Care Specialist assisting patients with healthcare expenses and payment options. Working remotely while ensuring outstanding customer service and compassion with a focus on patient advocacy.

Posted 8/2/2026contractGresham • Oregon • 🇺🇸 United StatesJuniorMid-Level💰 $19 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in delivering exceptional customer service in healthcare or financial settings, with a strong focus on communication, problem-solving, and adherence to HIPAA guidelines.

Highest-signal resume keywords

Customer Service ExperienceCall Center SupportHIPAA FamiliarityStrong Communication SkillsActive Listening

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Problem-SolvingEmpathyTeam-Oriented Mindset

Tools & Technologies

CRM Technology

Industry Keywords

HealthcarePatient-Facing RolesFinancial ServicesAccount Management

About the role

Key responsibilities & impact

Serve as the primary contact for inbound calls from account holders and prospective customers
Make outbound calls to welcome new account holders, assist with past-due accounts, support non-enrolled patients, and participate in special outreach campaigns
Help patients understand their account options and encourage enrollment and payment activity
Deliver white-glove customer service while acting as an advocate for patients and an ambassador of the brand
Accurately document customer interactions and account activity using proprietary CRM technology
Escalate concerns, complaints, and complex issues appropriately while maintaining professionalism and empathy
Participate in ongoing coaching, quality reviews, and development opportunities to continuously enhance your skills and performance
Embrace feedback and demonstrate a commitment to personal and professional growth

Requirements

What you’ll need

Customer service experience required
1–2 years of call center or telephone-based customer support experience preferred
Experience in healthcare, hospital settings, financial services, or patient-facing roles is a plus
Familiarity with HIPAA guidelines is preferred
Strong communication, active listening, and problem-solving skills
Ability to work independently while maintaining a positive team-oriented mindset

Benefits

Comp & perks

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)