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Bilingual Customer Service Representative
TEKsystemsBilingual Customer Service Representative handling customer inquiries in healthcare. Providing account support and managing customer interactions remotely from Chicago.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in delivering exceptional customer service, managing accounts, and resolving issues efficiently. Proficient in bilingual communication, particularly in Spanish, to enhance customer interactions in the healthcare and insurance sectors.
Highest-signal resume keywords
Bilingual In SpanishCustomer Service SkillsCall Center ExperienceInbound Call HandlingKnowledge Of Health Care And Insurance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Problem SolvingCreative Solutions
Tools & Technologies
Database Management
Industry Keywords
Customer ExperienceAccount ManagementEligibility VerificationHealthcare OptionsRegulated Guidelines
About the role
Key responsibilities & impact- Deliver the highest level of customer service experience
- Answer customer calls
- Reset passwords and assist with account creation
- Upload documents and reply to online chat inquiries
- Help customers manage their accounts
- Verify eligibility for coverages and review healthcare options
- Problem solve and find creative solutions to consumer problems
- Diagnose, assess, and resolve problems in a timely manner
- Adhere to regulated guidelines for communications
- Input customer information into a database and various administrative duties assigned
Requirements
What you’ll need- Bilingual in Spanish
- Customer service skills
- Call center experience
- Inbound call handling
- Knowledge of health care and insurance
Benefits
Comp & perks- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)