Bilingual Customer Service Representative

TEKsystems

Bilingual Remote Customer Service Representative responsible for delivering customer service experience and innovative solutions. Engaging with customers and managing accounts while troubleshooting issues remotely.

Posted 8/2/2026contractRemote • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in delivering exceptional customer service, effectively managing customer accounts, and troubleshooting issues in a fast-paced environment. Proficient in adhering to regulated guidelines and interpreting defined procedures while maintaining flexibility in response to changing project requirements.

Highest-signal resume keywords

Customer Service ExcellenceCall Center ExperienceTroubleshooting SkillsAccount ManagementRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Password ResetAccount CreationDocument UploadingDatabase ManagementProblem DiagnosisIssue ResolutionEligibility VerificationHealthcare Options ReviewAdministrative Duties

Soft Skills

FlexibilityCreative Problem SolvingCommunication SkillsInterpersonal SkillsAdaptability

Tools & Technologies

Customer DatabaseOnline Chat PlatformsCommunication Tools

Certifications & Qualifications

Training Certification

Industry Keywords

Customer ServiceCall CenterRetailFood ServiceConsumer Solutions

About the role

Key responsibilities & impact

Deliver the highest level of customer service experience
Answer customer calls
Reset Passwords
Assist with creating accounts
Uploading documents
Answering general questions
Engage with customers over the phone and reply to online chat inquiries
Help customers manage their accounts
Verify eligibility for coverages/review healthcare options etc.
Find creative solutions to any, and all, consumer problems that arise
Diagnose, assess, and resolve problems or issues in a timely manner
Be an expert on the company, product, and policies
Display flexibility and willingness to accept constantly changing project/program updates
Demonstrate corporate values on a consistent basis
Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications are dependent upon passing required exams
Adhere to regulated guidelines for communications via all channels
Interpret and follow defined procedures and policies
Input customer information into a database
Various administrative duties as assigned

Requirements

What you’ll need

Customer service at a high level, and call center is preferred but they are open to a PROFESSIONAL retail/food service background
High level food service/retail background required. RECENT work history - no large gaps in their tenure or recent history.
Must be able to troubleshoot issues they face with equipment while working from home (Internet Familiarization Assessment required)

Benefits

Comp & perks

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)