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TEKsystems

Customer Service Representative

TEKsystems

Remote Customer Service Representative assisting with customer inquiries and account management. Engaging with customers via phone and online to provide solutions and support.

Posted 8/2/2026contractRemote • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $17 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and problem-solving, effectively addressing customer inquiries and ensuring satisfaction. Proficient in communication and empathetic listening, with experience in a high-volume call center environment.

Highest-signal resume keywords
Call Center ExperienceCustomer Service SkillsProblem Solving SkillsEffective CommunicationBi-lingual (Spanish)

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
EmpathyListening
Tools & Technologies
Office 365
Industry Keywords
Residential ServicesInbound CallsCustomer SatisfactionBilling InquiriesTransaction Inquiries

About the role

Key responsibilities & impact
  • Supporting a residential services team as the subject matter expert and real-time troubleshooter for customers in need
  • Addressing products, service needs, billing, and transaction inquiries via a high volume of inbound calls
  • This position requires exceptional customer service skills

Requirements

What you’ll need
  • 2-4 years of recent call center experience
  • Effective communicator who understands the importance of listening and being empathetic
  • Problem solving skills and a passion to create customer satisfaction
  • Previous customer service experience
  • Bi-lingual (Spanish) a plus but not required
  • Knowledge of basic office equipment and Office 365

Benefits

Comp & perks
  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)