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TEKsystems

Member Service Representative

TEKsystems

Member Service Representative at TEKsystems assisting clients with inquiries in a fully remote role. Requires customer service experience and willingness to work in a call center environment.

Posted 8/2/2026contractRemote • Virginia • 🇺🇸 United StatesJunior💰 $22 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills in a high-volume call center environment, with a focus on active listening, adaptability, and engagement methods to enhance member experience. Availability for a 24/7 schedule is essential.

Highest-signal resume keywords
Customer Service ExperienceCall Center ExperienceActive ListeningAdaptabilityCoachable Mindset

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Engagement Methods
Industry Keywords
High Volume Contact Center24/7 OperationMember Experience

About the role

Key responsibilities & impact
  • Respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation.
  • Provide information regarding Client's products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service.
  • Work in a 24/7 call center capacity, with 6 days per week availability required and one fixed day off (Saturday or Sunday).

Requirements

What you’ll need
  • 1+ year of customer service experience required
  • Call center experience a plus
  • Coachable/Trainable mindset
  • Successful new hires have come from a background in customer service (servers, bartenders healthcare, education, military)

Benefits

Comp & perks
  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)