Bilingual Customer Service Representative

TEKsystems

Bilingual Customer Service Representative providing support during healthcare enrollment season remotely. Assist customers with their healthcare marketplace accounts and resolve inquiries efficiently.

Posted 8/2/2026contractRemote • 🇺🇸 United StatesJunior💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on problem-solving and effective communication. Proficient in managing healthcare marketplace accounts and navigating software systems while providing empathetic support to customers.

Highest-signal resume keywords

Fluent In English And SpanishCustomer Service ExperienceStrong Communication SkillsProblem-Solving SkillsData Entry Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account Creation AssistancePassword Reset AssistanceDocument Upload GuidanceEligibility VerificationHealthcare Coverage Review

Soft Skills

EmpathyProfessionalismCustomer-First Mindset

Tools & Technologies

Computer NavigationRemote Workspace

Industry Keywords

Healthcare MarketplaceCompliance GuidelinesInbound Customer CallsOnline Chat Inquiries

About the role

Key responsibilities & impact

Answer inbound customer calls and respond to online chat inquiries
Assist customers with account creation and password resets
Guide consumers through document uploads and online processes
Help customers manage their healthcare marketplace accounts
Verify eligibility information and review healthcare coverage options
Research and resolve customer issues in a timely and professional manner
Document customer interactions accurately within company systems
Follow established policies, procedures, and compliance guidelines
Demonstrate empathy, professionalism, and a customer-first mindset

Requirements

What you’ll need

Fluent in both English and Spanish
At least 1 year of customer service experience
Strong communication and problem-solving skills
Comfortable handling inbound phone calls throughout the day
Strong computer navigation and data entry skills
Ability to learn new software systems quickly
Reliable internet connection and dedicated remote workspace
Ability to work a flexible schedule between 7:45 AM and 10:00 PM in your local time zone

Benefits

Comp & perks

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)