Managing Consultant, Experience and Service Design

Tegria

. Your work at Tegria focuses on helping healthcare organizations improve how patients engage with care—before, during, and after visits.

Posted 4/3/2026full-timeWashington • 🇺🇸 United StatesSeniorLead💰 $135,000 - $165,000 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Your work at Tegria focuses on helping healthcare organizations improve how patients engage with care—before, during, and after visits.
You assess current-state processes, define future-state workflows, and implement enabling technologies such as EHR tools, CRM platforms, digital front door solutions, and patient engagement applications to drive measurable improvements in patient satisfaction, access efficiency, and revenue performance.
You may lead a project or juggle multiple priorities.
Beyond client work, you mentor team members, support internal efforts, and contribute to business growth.
Evaluate current patient access and engagement processes.
Recommend digital front door strategies and omnichannel communication methods.
Streamline registration, scheduling, and insurance workflows to reduce denials and no-shows.
Design and implement KPIs (e.g., average speed to answer, patient satisfaction, appointment fill rates).

Requirements

What you’ll need

Bachelor’s degree in healthcare administration, Information Systems, related field or equivalent combination of education and experience
Epic certification in Cadence, Prelude, Welcome, or MyChart (preferred)
Typically has 8 or more years of related experience, specifically including: Patient access operations
Hands-on experience with Epic, Cerner, or similar EHR platforms, particularly in scheduling, registration, or patient experience modules.
Experience with digital front door or patient engagement platforms (e.g., Kyruus, Phreesia, Salesforce Health Cloud, GetWell) (preferred)
Prior consulting experience (preferred).
Some experience implementing, supporting, optimizing, and upgrading Epic (preferred).
Successful record of meeting deadlines, working from a project plan, and delivering on milestones.
Demonstrated success in small project/engagement management (preferred).
Experience mentoring less experienced team members.
In depth knowledge of patient access and experience, specifically: Understanding of front-end RCM and insurance processes.
Solid understanding of the consultant’s role, methods and tools.
Understands modern project management frameworks such as Agile or Scrum to manage workflows and deliver incremental improvements (preferred).

Benefits

Comp & perks

We offer a choice of multiple health and dental plans with nationally recognized networks
Vision benefits
Total wellness program
Employee assistance program for you and your family
Competitive wages
Retirement savings plans
Company-paid disability and life insurance
Pre-tax savings opportunities (HSA and/or FSA)
Generous paid-time-off program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

EHR toolsCRM platformsdigital front door solutionspatient engagement applicationsKPIspatient access operationsschedulingregistrationfront-end RCMinsurance processes

Soft Skills

mentoringproject managementmeeting deadlinesworking from a project plandelivering on milestonesengagement management

Certifications

Bachelor’s degree in healthcare administrationBachelor’s degree in Information SystemsEpic certification in CadenceEpic certification in PreludeEpic certification in WelcomeEpic certification in MyChart