Systems Engineer I
TECHNOVIZ LLC
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $50 per hour
Job Level
SeniorLead
Tech Stack
VoIP
About the role
- Function as a high-level technical support resource in VoIP telecommunications phone numbers, mobile device management, and dial plans.
- Manage the agency telecommunications data and look to improve process and procedures through redundancy or automation where appropriate.
- Utilize industry standard best practices and methodologies and provide knowledge transfer to other staff through both direct communication and formal documentation.
- Help clients with roadmap to strategize multiyear plan to keep the systems effective with emerging technologies.
- Maintain and provide day-to-day support in a 24x7-365 environment.
Requirements
- Demonstrated Telecommunications provider services support and vendor management. EX providers: ATT, US Cellular, Lumen, etc. - 8+ years
- Experience in provisioning a PBX. - 5+
- Demonstrated skills in telecommunications asset management and billing reconciliation. - 8+
- Experience in managing Call Center software distributing and managing VoIP phone numbers. - 8+
- Experience in helping clients with roadmap to strategize multiyear plan to keep the systems effective with emerging technologies.
- Call Tracing Software | 8 years
- Telecommunication Infrastructure and Service Inventories | 5 years
- Telecommunications bill payment systems | 8 years
- Telecommunications rates and billing systems | 8 years
- Telecommunications systems and services | 5 years
- Template and instructions development | 5 years
- Customer Service | 8 years
- Oral Communication | 8 years
- Written Communication | 8 years
- LAN | 5 years
- Telecommunication: Design and configure of ACD, VoIP, and IVR systems | 5 years
- Telecommunications | 8 years
- Video Conferencing | 3 years
- Vo/IP Networks | 5 years
- Wide Area Networks (WAN) | 5 years
- Wireless – Cellular | 8 years
- Wireless – Data | 5 years
- Wireless – Mobile | 5 years
- Work with vendor to resolve hardware and software problems | 5 years
Benefits
- Competitive salary
- Opportunity for advancement
- Training & development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
VoIPPBX provisioningtelecommunications asset managementbilling reconciliationCall Center software managementCall Tracing Softwaretelecommunications bill payment systemstelecommunications rates and billing systemstelecommunication design and configurationVoIP Networks
Soft skills
customer serviceoral communicationwritten communication