Help Desk II
TECHNOVIZ LLC
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $30 per hour
Job Level
JuniorMid-Level
Tech Stack
iOS
About the role
- Provide technical assistance to all customers seeking assistance for hardware, software, application, printing, Network, and Operating System issues
- Respond to incoming customer requests for service promptly, courteously, and in a professional manner
- Record customer information and verify information
- Reply to customers with established incidents in a timely manner
- Conduct an assessment of the incident based on the customer’s description
- Provide prompt customer support and response for all requests
- Perform diagnostics and troubleshooting for supported hardware
- Create, organize, review, and update Help Desk knowledgebase documents
Requirements
- Excellent customer service skills
- Two years support experience with Windows 10, and Microsoft Office 2019
- Two years' experience with Network and Printer troubleshooting
- Proficient typing skills
- Ability to multi-task
- Prior Help Desk experience in a call center environment (nice to have)
- Desirable to have 2 years support experience with iOS devices
Benefits
- Competitive salary
- Opportunity for advancement
- Training & development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Windows 10Microsoft Office 2019Network troubleshootingPrinter troubleshootingiOS supportdiagnosticstroubleshootingHelp Desk knowledgebase managementcustomer supporttechnical assistance
Soft skills
customer servicecommunicationmulti-taskingprofessionalismcourtesyorganizationassessmentresponse timeproblem-solvinginterpersonal skills