TechBiz Forense Digital

Support Analyst

TechBiz Forense Digital

full-time

Posted on:

Location Type: Hybrid

Location: Belo Horizonte • 🇧🇷 Brazil

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Job Level

Mid-LevelSenior

About the role

  • Provide first-level technical support to customers
  • Address inquiries and investigate more complex technical issues
  • Maintain communication with vendors/manufacturers to resolve cases
  • Provide remote and on-site technical support for forensic tools
  • Interact with manufacturers to resolve incidents
  • Identify technical failures and propose solutions
  • Support technical onboarding for clients
  • Contribute to the development of internal procedures and continuous improvement

Requirements

  • Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or a related field
  • Postgraduate studies or currently enrolled in Information Security, Digital Forensics, or related areas is desirable
  • Intermediate knowledge of at least three primary tools such as Cellebrite, AXIOM, NUIX, OpenText, and other solutions sold by TechBiz
  • Ability to diagnose issues in operating systems, networks, applications, and perform log analysis
  • Practical hardware knowledge for maintenance and support of products sold by TechBiz
  • Knowledge of virtualization, forensic environments, and handling of digital images
  • Intermediate technical English (writing, reading, and speaking)
Benefits
  • Health insurance
  • Dental insurance
  • Bonus
  • Meal voucher
  • Transportation voucher
  • Wellhub
  • Home-office allowance
  • Education assistance
  • Service tenure award
  • Birthday day off
  • On Happy

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical supportlog analysisdiagnosing issuesvirtualizationforensic environmentsdigital image handlinghardware maintenanceproblem-solvingcontinuous improvement
Soft skills
communicationcustomer servicecollaborationinvestigative skills
Certifications
Bachelor’s degree in Computer ScienceBachelor’s degree in Computer EngineeringBachelor’s degree in Information Systems