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Tech Stack
Tools & technologiesMacOSServiceNow
About the role
Key responsibilities & impact- Answer incoming support calls, emails, and chat requests to assist with IT issues.
- Provide first-level troubleshooting for common hardware, software, and network issues.
- Walk users through basic troubleshooting steps and document resolutions.
- Escalate complex issues to Tier II or other appropriate teams when necessary.
- Create and update support tickets in the helpdesk system, ensuring accurate documentation.
- Assist with password resets, account unlocks, and basic system access requests.
- Educate users on IT best practices to prevent recurring issues.
- Maintain a high level of professionalism and customer service in all interactions.
- Follow company policies, procedures, and service level agreements (SLAs).
Requirements
What you’ll need- High school diploma or equivalent (Associate’s degree or IT training preferred).
- 1+ year of experience in a customer service or IT support role (or relevant training).
- Basic knowledge of Windows, macOS, Microsoft Office, and common IT systems.
- Strong troubleshooting skills and ability to follow technical instructions.
- Excellent communication skills, both verbal and written.
- Ability to multitask and work efficiently in a fast-paced environment.
- Experience with a ticketing system (e.g., Zendesk, ServiceNow, or similar) is a plus.
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Tech-Keys Website LinkedIn All Job Openings 51 - 200 employees Tech-Keys provides industry leading IT design, implementation, support and maintenance for small to medium businesses in multiple verticals throughout the US. Our team creates value by providing our clients with end to end IT management, including (but not limited to) IT Consulting, Infrastructure design and support, helpdesk services, proactive monitoring and maintenance etc.At Tech-Keys, we treat your company as our own, customizing solutions to fit your needs and budget and giving you the peace of mind that your IT is in capable and knowledgeable hands. Our Customer Care team is dedicated to ensuring that you receive the highest level of support and oversight every day, giving you and your employees the small company feel while still providing you with high level technical guidance and support. We would be interested in learning more about your company to see how we can help you in today’s digital world. Support Technician, Tier I 🔥 1 hour ago 🏢 Pretoria – Onsite ⏰ Full Time 🟢 Junior 📞 Support Engineer 🚫👨🎓 No degree required MacOS ServiceNow Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Answer incoming support calls, emails, and chat requests to assist with IT issues.
- Provide first-level troubleshooting for common hardware, software, and network issues.
- Walk users through basic troubleshooting steps and document resolutions.
- Escalate complex issues to Tier II or other appropriate teams when necessary.
- Create and update support tickets in the helpdesk system, ensuring accurate documentation.
- Assist with password resets, account unlocks, and basic system access requests.
- Educate users on IT best practices to prevent recurring issues.
- Maintain a high level of professionalism and customer service in all interactions.
- Follow company policies, procedures, and service level agreements (SLAs). 🎯 Requirements
- High school diploma or equivalent (Associate’s degree or IT training preferred).
- 1+ year of experience in a customer service or IT support role (or relevant training).
- Basic knowledge of Windows, macOS, Microsoft Office, and common IT systems.
- Strong troubleshooting skills and ability to follow technical instructions.
- Excellent communication skills, both verbal and written.
- Ability to multitask and work efficiently in a fast-paced environment.
- Experience with a ticketing system (e.g., Zendesk, ServiceNow, or similar) is a plus. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs
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Hard Skills & Tools
troubleshootinghardware supportsoftware supportnetwork supportWindowsmacOSMicrosoft Officeticketing systemcustomer serviceIT best practices
Soft Skills
communication skillsmultitaskingprofessionalismcustomer serviceproblem-solvingattention to detailtime managementteam collaborationadaptabilitytechnical instruction
Certifications
high school diplomaAssociate’s degreeIT training