ServiceNow

• Develop and design customised ServiceNow architectures for complex business requirements
• Lead customer workshops to capture requirements and design strategic IT solutions
• Provide technical leadership in the implementation of ServiceNow solutions in large projects, including ITSM, ITOM, CSM and other modules
• Advise and support customers in optimising their ServiceNow instance and defining best practices
• Monitor and ensure the scalability, performance and stability of the ServiceNow platform
• Create technical documentation and solution architectures
• Coach and mentor implementation teams and junior architects
• Integrate third-party systems into the ServiceNow platform using REST/SOAP APIs

Certified Technical Architect, ServiceNow

Sales Manager – ServiceNow

Sales Manager – ServiceNow

ServiceNow Training – Career Accelerator

Trainer – ServiceNow CSA & CAD

ITSM ServiceNow Consultant