teamative

Certified Technical Architect, ServiceNow

teamative

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇩🇪 Germany

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Job Level

JuniorMid-Level

Tech Stack

CloudITSMJavaScriptServiceNowSOAP

About the role

  • Develop and design customised ServiceNow architectures for complex business requirements
  • Lead customer workshops to capture requirements and design strategic IT solutions
  • Provide technical leadership in the implementation of ServiceNow solutions in large projects, including ITSM, ITOM, CSM and other modules
  • Advise and support customers in optimising their ServiceNow instance and defining best practices
  • Monitor and ensure the scalability, performance and stability of the ServiceNow platform
  • Create technical documentation and solution architectures
  • Coach and mentor implementation teams and junior architects
  • Integrate third-party systems into the ServiceNow platform using REST/SOAP APIs

Requirements

  • Certified System Administrator (CSA) or Certified Application Developer (CAD)
  • Proven experience in implementing ServiceNow projects
  • In-depth knowledge of ITSM, ITOM, ITBM and other ServiceNow modules
  • Strong understanding of ITIL and ITSM processes (ITIL certification an advantage)
  • Several years of professional experience as a Solution Architect or Technical Architect in ServiceNow projects
  • Expertise in developing scripts (JavaScript, GlideScript) and customizing business rules and workflows
  • Experience in the architecture and integration of cloud solutions and third-party systems
  • Strong skills in requirements analysis, problem solving and strategic planning
  • Excellent communication and presentation skills in German and English
  • Ability to work independently and take responsibility as an external service provider or freelancer.
Benefits
  • Health insurance
  • Support for training in German and English
  • Home-office
  • Internal and external training
  • Work-life balance
  • Regular teambuilding activities abroad and in Slovakia

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ServiceNowITSMITOMITBMJavaScriptGlideScriptREST APIsSOAP APIssolution architecturetechnical documentation
Soft skills
requirements analysisproblem solvingstrategic planningcommunication skillspresentation skillscoachingmentoringindependenceresponsibilitycustomer engagement
Certifications
Certified System Administrator (CSA)Certified Application Developer (CAD)ITIL certification