ServiceNow

• Implementation and configuration of ServiceNow ITOM modules, in particular:
• Discovery: design and configuration of network scans and data sources for automated IT asset discovery
• Service Mapping: creation of detailed service maps to visualize IT infrastructures and dependencies
• Event Management: integration of monitoring tools for proactive monitoring and event handling
• Operational Intelligence and Cloud Management: implementations to optimize IT operations and cloud usage
• Conducting workshops to analyze requirements and identify customers' IT operations needs
• Technical consulting and best practices: supporting customers in optimizing their IT operations processes using the ITOM modules
• Data integration and API connections: integrating third-party tools (e.g., Splunk, Nagios, SolarWinds) using REST/SOAP APIs
• Testing and quality assurance: performing tests and troubleshooting to ensure a smooth implementation
• Customer training: organizing and delivering training for effective use of the implemented ITOM modules
• Project management: supporting the planning, execution, and documentation of implementation projects

ServiceNow ITOM Implementer – EU

Junior ServiceNow Developer