Customer Support

• Be first point of contact for customers regarding order–related queries
• Carry out regular meetings with customers and other stakeholders
• Manage and process customer orders from initiation to delivery, ensuring accuracy and timeliness.
• Coordinate with logistics providers to ensure efficient transportation and on-time delivery of goods.
• Resolve order-related issues, including delays, discrepancies, and customer complaints, with a focus on customer satisfaction.
• Collaborate with internal teams (e.g., sales, procurement, warehouse) to align order priorities and address customer needs.
• Monitor and manage inventory levels to support order fulfillment while minimizing disruptions.
• Maintain and update order documentation in ERP systems and ensure compliance with company policies.
• Analyze and report on order metrics and KPIs to identify areas for improvement in the process.

Customer Service Associate, German

Customer Service Associate IV

Customer Service Associate V

Customer Service Associate, Turkish

Client Service Support Specialist – Associate 1