Customer Service Specialist
TE Connectivity
full-time
Posted on:
Location Type: Office
Location: Timisoara • 🇷🇴 Romania
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Interact with customers and handle pre-sales or post-sales service functions
- Take and process transactions via phone, internet, and correspondence
- Respond to inquiries about TE’s products or services
- Develop strong business relationships via TE's Extraordinary Customer Experience strategy
- Provide outstanding service and strive to resolve customer’s requests in a timely manner
- Ensure effective delivery of service through regular interaction with customers and other departments
- Liaise with Account Managers and internal staff for the day to day running of accounts
- Analyze and lead improvement to Customer’s specific KPI’s
- Keep detailed records of customer interactions, transactions, comments, and complaints
- Perform contract review of all orders for customer requirements
- Support process improvement to standardized operational procedures (SOP)
Requirements
- Relevant work experience (3+ years)
- SAP or Salesforce system knowledge is required
- Proficiency with MS Office applications
- Ability to work in a fast pace ever-changing environment
- Analytical skills and problem-solving capabilities
- Strong Project, account and time management skills
- Flexibility to work extended hours, when needed.
Benefits
- Attractive compensation and benefits package
- Private medical care for the employee (medical insurance)
- Gift vouchers for Easter and Christmas
- Transport allowance
- Employee events
- Opportunity to improve qualifications and trainings
- Friendly onboarding and initial training
- Referral bonus for recommending a new employee
- Employee Resource Groups (ERGs) – voluntary, employee-led groups focused on shared experiences or interests
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SAPSalesforceMS Officetransaction processingcontract reviewKPI analysisprocess improvementoperational procedures
Soft skills
customer servicerelationship buildinganalytical skillsproblem-solvingproject managementaccount managementtime managementflexibility