HR Services Support III
TE Connectivity
full-time
Posted on:
Location Type: Office
Location: TNG • Massachusetts • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Primary point of contact for employee and manager HR related enquiries through our Telephony and Case Management System, ensuring timely, quality resolution
- Creating appropriate documentation to support employee and manager transactions through our HR data management system, for example, new hires transactions, promotions, leaves, separations etc.
- Researching required information using Knowledge Management System to handle and resolve customer enquiries.
- Maintaining accurate employee records and transferring enquiries to other parties within HR Services or outside of HR Services (HR Business Partner, COEs) as appropriate.
- Identifying and escalating priority issues and routes to appropriate team for quick resolution.
- Adhering to Service Level Agreements for the timely resolution of all assigned tasks
Requirements
- Fluent in English
- Educated to degree level with emphasis in HR or Business or other related discipline
- Strong team player with a passion for working in a fast-paced international HR team
- Desire to build a career in HR with an appetite for lifelong learning
- Excellent communication skills and attention to detail
- Ability to meet deadlines and prioritize work assignments
- Strong customer service orientation
- Proficient computer skills - good knowledge of the MS Office package
Benefits
- N/A 📊 Resume Score Upload your resume to see if it passes auto-rejection tools used by recruiters Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
HR data managementcase managementdocumentation creationemployee record maintenancecustomer enquiry resolutionknowledge management
Soft skills
communication skillsattention to detailteam playercustomer service orientationability to meet deadlinesprioritization