TE Connectivity

Senior Customer Service Associate, German

TE Connectivity

full-time

Posted on:

Location Type: Hybrid

Location: Kraków • 🇵🇱 Poland

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Job Level

Senior

About the role

  • Be the primary interface on a day-to-day basis with direct Global account responsibility for customers
  • Carry out contract reviews on orders/schedules and process in the SAP system
  • Progress/expedite orders as requested
  • Process requests for quotations
  • Process customer returns
  • Investigate credit and debit requests and queries to issue credit/debit as necessary
  • Have regular reviews with your account base to discuss OTD, backlog and other general support issues
  • Review, action and issue all relevant order-related reports
  • Answer technical queries from customers as required using the intranet technical reference
  • Proactively perform quote follow up
  • Consignment handling

Requirements

  • Minimum 2-3 years of experience in customer care for internal candidates
  • Minimum 5-8 years of experience in customer service for external candidates
  • Fluency in English and German (at least B2 level)
  • Very good knowledge of SAP and MS Office package
  • Supply chain or logistic knowledge will be an advantage
  • Excellent time management skills with the ability to prioritize tasks in a fast-paced environment
  • A passionate team player with Customer Focus and organizational agility
  • Proven ability to remain calm and professional in demanding situations
  • Strong problem-solving skills and the ability to work independently
  • Experience in organizing and leading client meetings (both online and in-person)
Benefits
  • Competitive Salary Package
  • Performance-Based Bonus Plans
  • Health and Wellness Incentives
  • Employee Stock Purchase Program
  • Community Outreach Programs / Charity Events
  • Employee Resource Group

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer carecustomer servicecontract revieworder processingquotation processingcredit/debit investigationorder-related reportingtechnical query resolutionconsignment handlingsupply chain knowledge
Soft skills
time managementtask prioritizationteam playercustomer focusorganizational agilitycalmness under pressureproblem-solvingindependencecommunicationleadership