Analyst

• Manage high level customer quality concerns with large corporations and companies globally, review and communicate technical information and corrective actions, proactively implement improvement plans with the customer, engineering and manufacturing sites within TE
• Participate in Customer Scorecard Reviews and customer focus team meetings
• Prepare, organise and facilitate customer audit/visits for A and strategic accounts follow up on potential corrective actions.
• Manage High impact warranty and liability claims for manufactured product
• Review relevant quality and TEOA KPI's to track performance and take appropriate action
• Obtain regular VOC/VOB and functional follow up where required
• Block / unblock production processes (stock and deliveries) where required
• Report and advise on customer claims to key stakeholders including Legal Counsel and Finance
• Work on planned and ad-hoc projects as required
• Maintain a high level of integrity and uphold TE values of integrity, teamwork, accountability and innovation.

Quality Analyst IV

Quality Analyst II