Scaled Customer Success Manager
Dropbox DocSend
CRM Continuous Improvement Manager – Salesforce
TE Connectivity
full-time
Posted on:
Location Type: Remote
Location: Remote • Missouri • 🇺🇸 United States
Visit company websiteSalary
💰 $128,000 - $185,000 per year
Job Level
SeniorLead
About the role
- Drive project planning, scope definition, timelines, and prioritization for CRM initiatives.
- Maintain project charters, RAID logs (risks, actions, issues, decisions), and status reporting cadence.
- Coordinate across Segment, Business Units, and vendors to ensure on-time, in-scope delivery.
- Facilitate Steering Committee meetings and ensure stakeholder alignment on priorities and progress.
- Integrate change management into delivery cycles, ensuring readiness and adoption are planned from the start.
- Partner with Business Units to document sales and customer-facing processes and translate them into CRM requirements.
- Identify synergies and overlaps across units to drive harmonization and prioritization of enhancements.
- Own the CRM adoption framework – define KPIs, measure usage, and surface adoption gaps to the Leadership Team (LT).
- Manage the backlog of CRM enhancements in partnership with IT and BU stakeholders.
- Develop reporting and dashboards to monitor adoption and highlight areas for coaching or enablement.
- Advocate Salesforce as the customer hub by ensuring activity capture, customer insights, and process alignment.
Requirements
- 7–10 years of experience in program/project management, CRM transformation, or sales operations.
- Strong knowledge of Salesforce capabilities and ability to bridge business needs with technology solutions.
- Proven ability to drive adoption and behavior change in global, matrixed organizations.
- Excellent stakeholder management and facilitation skills; able to align diverse groups around common goals.
- Strong communication and presentation skills, with the ability to engage both senior LT and frontline teams.
Benefits
- A comprehensive benefits package including health insurance
- 401(k)
- disability
- life insurance
- employee stock purchase plan
- paid time off and voluntary benefits.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementCRM transformationSalesforcechange managementKPI definitionreportingdashboard developmentbacklog managementprocess documentationstakeholder alignment
Soft skills
stakeholder managementfacilitationcommunicationpresentationbehavior change advocacycollaborationprioritizationorganizational skillsleadershipengagement
