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TDECU

Manager – Member Center

TDECU

Manager overseeing member center experience by leading and developing staff. Ensures high service standards and strengthens member relationships in Texas communities.

Posted 7/14/2026full-timeGarland • Texas • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in member relationship management and employee development, ensuring a positive member experience while adapting to changing consumer demands through online and mobile solutions.

Highest-signal resume keywords
Management ExperienceCoaching SkillsAttention To DetailInfluence And PersuasionBusiness Management Degree

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Employee DevelopmentProblem SolvingService Standards Monitoring
Tools & Technologies
Online SolutionsMobile Solutions
Industry Keywords
Member ExperienceCommunity EngagementFinancial Expertise

About the role

Key responsibilities & impact
  • Ensures a positive member experience is delivered in the branch by leading and developing employees, monitoring service standards and resolving concerns/problems.
  • Responsible for the overall growth of members and deepening existing member relationships within the branch’s community.
  • Adapts to changing consumer demands by adopting online/mobile solutions, educating members on these solutions, and learning and growing to ensure self and team are financial experts.

Requirements

What you’ll need
  • 4-year degree in Business Management or equivalent in work experience
  • 2 years management experience with direct reports including coaching and scheduling
  • Ability to effectively coach and develop individuals with varying levels of experience
  • Ability to leverage influence to garner results from colleagues and indirect reports
  • Strong attention to detail even when working with numbers and names in a fast-paced environment.

Benefits

Comp & perks
  • Dynamic hybrid work arrangement
  • Health insurance
  • Paid time off