Customer Service Representative

TDCX

Customer Service Representative supporting customers across communication channels for TDCX, a global CX and BPO services company. Resolving issues, ensuring first-contact resolution, and improving customer satisfaction.

Posted 8/22/2026full-time🇵🇭 PhilippinesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and time management skills while providing excellent customer support and ensuring first-contact resolution. Capable of building sustainable relationships and adapting to new systems to enhance customer experience.

Highest-signal resume keywords

Customer Support ExperienceFirst-Contact ResolutionStrong Communication SkillsTime Management SkillsProblem-Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Effective ListeningEmpathyMulti-TaskingGood Phone Etiquette

Tools & Technologies

Quality Management SystemMultiple Systems

Industry Keywords

Customer SatisfactionService StandardsFeedback on ProceduresWorkflow Enhancement

About the role

Key responsibilities & impact

Provide excellent support experiences to customers via all relevant communication channels
Identify customer needs and research existing issues to provide strategic solutions and clarify confusion
Ensure first-contact resolution and effective follow-up with service partners and internal departments for case closure according to service standards
Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and customer experience
Deliver services using the right procedures to ensure the highest customer satisfaction
Build sustainable relationships and engage customers by going the extra mile
Perform other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System

Requirements

What you’ll need

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, or Master's Degree in any field
Preferable with 2 years of working experience in the related field; fresh graduates are encouraged to apply
Strong time management skills and motivation to exceed expectations
Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs
Strong communication skills, including effective listening, empathizing with customers, and good phone etiquette
Comfortable working with computers and multiple systems, with the ability to learn and adapt to new systems
Excellent verbal and written communication skills in English and the language of the supporting market

Benefits

Comp & perks

Attractive remuneration and great perks
Comprehensive medical, insurance, and social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive work culture that enables your future
Easy-to-access location with direct public transport links
Flexible working arrangements
Coaching and mentoring from experts in your field
Opportunity to join a global company that has won hundreds of industry awards