Customer Service Representative

TDCX

Customer Service Representative supporting customers across communication channels. Resolving issues and ensuring satisfaction for TDCX, a global BPO and CX solutions provider.

Posted 8/21/2026full-time🇸🇬 SingaporeJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer support capabilities by effectively identifying needs, providing strategic solutions, and ensuring first-contact resolution. Proficient in time management, communication, and adapting to various systems to enhance customer satisfaction.

Highest-signal resume keywords

Customer SupportTime ManagementEffective CommunicationProblem-SolvingMulti-Tasking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Needs IdentificationFirst-Contact ResolutionCase Closure ProceduresQuality Management SystemWorkflow Improvement

Soft Skills

EmpathyEffective ListeningGood Phone EtiquetteMotivation to Exceed Expectations

Tools & Technologies

Multiple SystemsCustomer Relationship Management Software

Industry Keywords

Customer ExperienceService StandardsSustainable Customer Relationships

About the role

Key responsibilities & impact

Provide excellent customer support via all relevant communication channels
Identify customer needs and research existing issues to provide strategic solutions
Clarify customer confusion and ensure first-contact resolution
Follow up effectively with service partners and internal departments to ensure case closure according to service standards
Provide constructive feedback on tools, resources, procedures, and guidelines to improve workflow and customer experience
Deliver services using correct procedures to maximize customer satisfaction
Build sustainable customer relationships and engage customers by going the extra mile
Perform other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX’s Quality Management System

Requirements

What you’ll need

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, or Master's Degree in any field
Preferable with 2 years of working experience in the related field; fresh graduates are encouraged to apply
Strong time management skills and motivation to exceed expectations
Ability to multi-task and use customer-provided information to tailor responses and actions to specific needs
Strong communication skills, effective listening, empathy, and good phone etiquette
Comfortable working with computers and multiple systems; ability to learn and adapt to new systems
Excellent verbal and written communication skills in English and the language of the supporting market

Benefits

Comp & perks

Attractive remuneration and great perks
Comprehensive medical, insurance, and social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive work culture that enables your future
Easy-to-access location with direct public transport links
Flexible working arrangements
Coaching and mentoring from experts in your field
Global company with hundreds of industry awards