Customer Service Representative

TDCX

Customer Service Representative supporting customers across communication channels for TDCX, a global BPO and CX solutions provider. Resolving issues, ensuring first-contact resolution, and improving customer satisfaction.

Posted 8/21/2026full-time🇵🇭 PhilippinesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer support capabilities through effective communication, problem-solving, and relationship-building. Proficient in time management and adapting to various systems to enhance customer satisfaction and service delivery.

Highest-signal resume keywords

Customer SupportTime ManagementEffective CommunicationProblem-SolvingRelationship Building

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Needs AssessmentFirst-Contact ResolutionQuality Management SystemService Standards ComplianceMulti-Tasking

Soft Skills

Strong Communication SkillsEffective ListeningEmpathyGood Phone EtiquetteMotivation to Exceed Expectations

Tools & Technologies

Computer ProficiencyMultiple Systems Adaptation

Certifications & Qualifications

DiplomaBachelor's DegreeMaster's Degree

Industry Keywords

Customer ExperienceService PartnersWorkflow ImprovementCase ClosureCustomer Satisfaction

About the role

Key responsibilities & impact

Provide excellent support to customers through all relevant communication channels.
Identify customer needs and research existing issues to provide strategic solutions.
Clarify customer confusion and ensure first-contact resolution.
Follow up effectively with service partners and internal departments to ensure case closure according to service standards.
Provide constructive feedback on tools, resources, procedures, and guidelines to improve workflow and customer experience.
Deliver services using the right procedures to maximize customer satisfaction.
Build sustainable customer relationships and engage customers by going the extra mile.
Perform other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System.

Requirements

What you’ll need

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
Preferable with 2 years of working experience in the related field is required for this position; fresh graduates are encouraged to apply.
Strong time management skills and motivation to exceed expectations.
Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
Strong communication skills, emphasizing effective listening and empathizing with customers.
Good phone etiquette, including pace, tone, voice quality, grammar, and articulation.
Comfortable working with computers and multiple systems, with the ability to learn and adapt to new ones.
Excellent verbal and written communication skills in English and the language of the supporting market.

Benefits

Comp & perks

Attractive remuneration and great perks
Comprehensive medical, insurance, and social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive work culture that enables your future
Easy-to-access location with direct public transport links
Flexible working arrangements
Coaching and mentoring from experts in your field
Join a global company, winner of hundreds of industry awards