Customer Service Specialist

TDCX

Customer Service Specialist delivering multilingual customer support for TDCX’s global BPO clients. Resolving issues, ensuring first-contact resolution, and improving customer experience across communication channels.

Posted 8/19/2026full-time🇸🇬 SingaporeJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer support capabilities through effective communication, problem-solving, and relationship-building. Proficient in managing customer inquiries and ensuring high satisfaction while adhering to quality management standards.

Highest-signal resume keywords

Customer SupportTime ManagementEffective CommunicationProblem-SolvingQuality Management System

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Needs AssessmentFirst-Contact ResolutionCase Closure ProceduresWorkflow EnhancementMulti-Tasking

Soft Skills

Strong Listening SkillsEmpathyGood Phone EtiquetteAdaptability

Tools & Technologies

Multiple Systems ProficiencyCommunication Channels

Certifications & Qualifications

DiplomaBachelor's DegreeMaster's Degree

Industry Keywords

Customer SatisfactionService StandardsFeedback Mechanisms

About the role

Key responsibilities & impact

Provide excellent support to customers via all relevant communication channels.
Identify customer needs and research existing issues to provide strategic solutions.
Clarify customer confusion and ensure first-contact resolution.
Follow up effectively with service partners and internal departments to ensure case closure according to service standards.
Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and customer experience.
Deliver services using the right procedures to ensure high customer satisfaction.
Build sustainable relationships and engage customers by going the extra mile.
Perform other duties assigned by management within the employment category.
Support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System.

Requirements

What you’ll need

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
Preferable with 2 years of working experience in the related field is required for this position; fresh graduates are encouraged to apply.
Possess strong time management skills and be motivated to exceed expectations.
Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
Strong communicator, with emphasis on effective listening and empathizing with customers.
Good phone etiquette, including pace, tone, voice quality, grammar, and articulation.
Comfortable working with computers and multiple systems, with ability to learn and adapt to new systems.
Excellent verbal and written communication skills in English and the language of the supporting market.

Benefits

Comp & perks

Attractive remuneration and great perks
Comprehensive medical, insurance, and social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive work culture that enables your future
Easy-to-access location with direct public transport links
Flexible working arrangements
Coaching and mentoring from experts in your field
Join a global company, winner of hundreds of industry awards