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PreSales Specialist
TDCXPreSales Specialist qualifying advertisers and routing opportunities for TDCX, a global BPO delivering CX, sales, and digital marketing solutions. Engaging prospects by phone and email while supporting client acquisition and satisfaction.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills and a creative mindset to effectively assess client needs and drive business through innovative marketing solutions. Possesses a Bachelor's Degree and a passion for sales, with a focus on customer satisfaction and quality management.
Highest-signal resume keywords
Bachelor's DegreeSales ExperienceStrong Communication SkillsCustomer Needs AssessmentQuality Management System
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Highly MotivatedCreative MindsetFlair for Selling
Industry Keywords
Digital MarketingBusiness EventsCustomer SatisfactionDirect MailFollow-Up Appointments
About the role
Key responsibilities & impact- Reach prospective advertisers through phone and email and assess their compatibility to advertise with the digital marketing client
- Conduct needs assessments to determine the most appropriate team to service each customer
- Route customers to the appropriate team by setting follow-up appointments with sales representatives or routing opportunities through systems
- Participate in activities such as planning and implementing business events
- Set reasonable and clear expectations that lead to satisfied customers
- Send direct mail and follow up by phone until decision makers are reached or the maximum number of contact attempts is reached
- Perform other duties assigned by management within the employment category
- Support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System
Requirements
What you’ll need- Candidate must possess at least a Bachelor's Degree in any field
- Preferably 2 years of working experience in the related field; fresh graduates are encouraged to apply
- Successful track record in directly driving business
- Highly motivated
- Passionate about sales and genuinely interested in online marketing
- Creative mindset and good understanding of clients’ needs
- Strong communication skills and a flair for selling creative market solutions
- Excellent verbal and written communication skills in English and the language of the supporting market
Benefits
Comp & perks- Attractive remuneration and great perks
- Comprehensive medical, insurance, and social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive work culture that enables your future
- Easy-to-access location with direct public transport links
- Flexible working arrangements
- Coaching and mentoring from experts in your field
- Opportunity to join a global company and winner of hundreds of industry awards