Fraud & Risk Team Lead

TDCX

Fraud & Risk Team Lead managing specialists at TDCX, a global business process outsourcing and customer experience company. Driving risk operations, KPIs, workflows, and online safety improvements.

Posted 8/17/2026full-timeKuala Lumpur • 🇲🇾 MalaysiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing a team of Fraud & Risk specialists, focusing on coaching, performance feedback, and career development. Possesses analytical skills to evaluate policies and improve operational efficiency while fostering a positive workplace culture.

Highest-signal resume keywords

Team LeadershipFraud and Risk ManagementAnalytical SkillsCustomer ServiceCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Fraud ManagementRisk AssessmentData AnalysisKPI ManagementProcess Improvement

Soft Skills

Communication SkillsInterpersonal SkillsProblem-SolvingAdaptabilityEmpathy

Industry Keywords

BankingOperational HealthCustomer SatisfactionWorkplace CultureStakeholder Collaboration

About the role

Key responsibilities & impact

Manage and lead a team of Fraud & Risk specialists through coaching, development, motivation, and inspiration
Oversee daily team operations and drive team and individual KPIs, including quality, efficiency, productivity, and operational health
Maintain team support and wellness while promoting employee happiness
Communicate direction and goals, provide regular performance feedback, and support career development
Take ownership of team workflows and maintain working knowledge of all workflows
Build team connections and foster a positive, supportive workplace culture
Evaluate policies and procedures and improve accuracy, efficiency, and customer satisfaction
Collaborate with clients’ stakeholders to develop and implement guidelines and workflows that eliminate fake accounts and listings
Work cross-functionally with risk engineering to report trends and system loopholes affecting risk products
Help develop and enhance tools supporting online safety initiatives

Requirements

What you’ll need

At least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s degree, Post Graduate Diploma, Professional Degree, or Master’s Degree in any field
Minimum 3 years of experience in fraud, risk, and banking
Excellent verbal and written communication skills in English
Mandarin is an added advantage
Willingness to work in KL Sentral 5 days per week, including weekends and public holidays
Willingness to work evening or early morning shifts
Experience working with customers, preferably in a leadership role
Strong interpersonal, networking, and communication skills
Strong analytical skills and ability to tell a story with data and metrics
Innovative and passionate about continued process improvement
Idea-driven, confident, articulate, solution- and outcome-oriented
Ability to work cross-functionally with risk engineering
Excellent problem-solving, customer service, multitasking, organization, and independent-work skills
Ability to handle rapidly changing priorities
Solid judgment and a strong moral compass
Calm, empathetic, adaptable, and able to personalize responses and educate the community in difficult situations

Benefits

Comp & perks

Attractive remuneration and great perks
Comprehensive medical, insurance, and social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive work culture that enables your future
Easy-to-access location with direct public transport links
Flexible working arrangements
Coaching and mentoring from experts in your field
Join a global company, winner of hundreds of industry awards