Sales Support Specialist

TDCX

Sales Support Specialist delivering customer support for TDCX, a global BPO company providing CX, sales, digital marketing, and content moderation services. Resolving cases and improving customer satisfaction.

Posted 8/13/2026full-time🇸🇬 SingaporeJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and time management skills to provide excellent customer support and ensure first-contact resolution. Capable of multitasking and adapting to customer needs while contributing to the continual improvement of quality management systems.

Highest-signal resume keywords

Customer Support ExperienceTime Management SkillsEffective Communication SkillsMultitasking AbilityQuality Management System Improvement

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathyEffective ListeningGood Phone Etiquette

Tools & Technologies

Multiple Systems ProficiencyComputer Literacy

Industry Keywords

Customer SatisfactionFirst-Contact ResolutionService StandardsFeedback on ProceduresRelationship Building

About the role

Key responsibilities & impact

Provide excellent support experiences to customers through all relevant communication channels
Identify customer needs and research existing issues to provide strategic solutions and clarify confusion
Ensure first-contact resolution and effective follow-up with service partners and internal departments for case closure according to service standards
Provide constructive feedback on tools, resources, procedures, and guidelines to improve workflow and customer experience
Deliver services using the correct procedures to achieve high customer satisfaction
Build sustainable relationships and engage customers by going the extra mile
Perform other duties assigned by management within the employment category
Support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System

Requirements

What you’ll need

Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, or Master's Degree in any field
Preferably 2 years of working experience in a related field; fresh graduates are encouraged to apply
Strong time management skills and motivation to exceed expectations
Ability to multitask and tailor responses and actions to customers' specific needs
Strong communication skills, including effective listening, empathy, and good phone etiquette
Comfortable working with computers and multiple systems, with ability to learn and adapt to new systems
Excellent verbal and written communication skills in English and the language of the supporting market

Benefits

Comp & perks

Attractive remuneration and great perks
Comprehensive medical, insurance, and social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive work culture that enables your future
Easy-to-access location with direct public transport links
Flexible working arrangements
Coaching and mentoring from experts in your field
Opportunity to join a global company that has won hundreds of industry awards