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Customer Service Representative
TDCXCustomer Service Representative providing omnichannel support for TDCX, a global BPO and CX solutions company. Resolving customer issues, ensuring first-contact resolution, and improving customer satisfaction.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication and time management skills while providing excellent customer support and ensuring first contact resolution. Capable of building relationships and adapting to various systems to enhance customer experience.
Highest-signal resume keywords
Customer Support ExperienceFirst Contact ResolutionStrong Communication SkillsTime Management SkillsMultitasking Ability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Effective ListeningEmpathyGood Phone Etiquette
Tools & Technologies
Quality Management SystemMultiple Systems
Certifications & Qualifications
DiplomaBachelor's DegreeMaster's Degree
Industry Keywords
Customer SatisfactionService StandardsWorkflow Enhancement
About the role
Key responsibilities & impact- Provide excellent support experience to customers via all relevant communication channels
- Identify customers' needs and research existing issues to provide strategic solutions and clarify confusion
- Ensure first contact resolution and effective follow-up with Service partners and internal departments for case closure according to service standards
- Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and customer experience
- Deliver the best services to customers using the right procedures to ensure the highest customer satisfaction
- Build sustainable relationships and engage customers by taking the extra mile
- Perform other duties and responsibilities assigned by management within the employment category
- Support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System
Requirements
What you’ll need- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, or Master's Degree in any field
- Preferable with 2 years of working experience in the related field; fresh graduates are encouraged to apply
- Strong time management skills and motivation to exceed expectations
- Ability to multitask and use customer-provided information to tailor responses and actions to specific needs
- Strong communication skills, including effective listening, empathizing with customers, and good phone etiquette
- Comfortable working with computers and multiple systems, with ability to learn and adapt to new systems
- Excellent verbal and written communication skills in English and the language of the supporting market
Benefits
Comp & perks- Attractive remuneration and great perks
- Comprehensive medical, insurance, and social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive work culture that enables your future
- Easy-to-access location with direct public transport links
- Flexible working arrangements
- Coaching and mentoring from experts in your field
- Join a global company, winner of hundreds of industry awards